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Southend Airport Named London's Best

The latest Which? airport passenger survey has named Southend Airport as the best London regional airport. This is the fourth time the capital’s newest airport has topped the London popularity poll. Which? members were asked to complete an online survey about their experiences of flying from a UK airport in the past year. Customer scores were based on a combination of overall satisfaction and how likely people are to recommend the airport to a friend. This year it boasted a customer rating score of 84 per cent - 16 per cent more than the next closest airport, London City which received 68 per cent. The airport also held the title for “Best Airport in the UK” for three years in a row in 2013, 2014 and 2015. 

Everybody here at Airport Business Park is thrilled to see the consistent high standards of the airport being recognised, especially given the enormous benefit it will have for any occupiers in our 1 million sq ft development as they will be located immediately adjacent to the airport. All future occupiers, whether they be office, industrial, hotel, retail or any of the other bespoke opportunities available, will all be able to share the benefits of this location and the strong transport links that come with it. This has been recognised by Glyn Jones, chief executive officer of Stobart Aviation, owners of Southend Airport, who sited the airport’s smooth transport links as contributing to its success. 

He said: “Of course we’re delighted our guests voted us by far the best in the capital... Which? members have recognised that London Southend offers a substantially better way to travel with up to seven trains an hour from London, a raft of new routes and exceptional service. They’re all key factors in our success and why more and more passengers are repeatedly choosing London Southend Airport over all the others.” Southend Airport has grown its network rapidly in 2017 and now boasts around 30 short-haul domestic and European routes served by Easyjet, Flybe and Thomson. It has recently added destinations include Dublin, Manchester, Glasgow, Malta, Sion, Lyon, Milan, Budapest, Venice, Prague, Vienna, Reus, Perpignan, Dubrovnik and Zadar. 

Earlier this month, Southend made its latest ploy to boost numbers and compete with the country’s biggest airports by introducing free flights to those delayed at other London airports. London Southend scored a maximum five-star rating for staff friendliness and helpfulness and also received four stars in another five out of eight categories assessed. These categories included baggage reclaim, seating, toilets, and queues at security and passport control. In contrast, other London airports such as Heathrow and Gatwick struggled to satisfy just beyond half their passengers. Stansted received 38 per cent and London Luton was named “Britain’s Worst Airport” out of 31 UK terminals surveyed. It scored just 29 per cent which is the lowest rating ever seen with passengers marking them down for queues, overcrowding and lack of seating.   Source: